Refund Policy

Your purchase of IOGenie shall be regulated by this Refund Policy.

PLEASE READ IT CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.

Android and iOS devices should be jailbroken/rooted in order to use the advanced features of IOGenie and be in conformity with the Compatibility Policy. For details click here.

General

In case you have technical issues with the Software, which cannot be fixed by IOGenie Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please click here.

Refund Conditions

All IOGenie Products:

You may be eligible to receive a refund within 7 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.

No refund will be issued after 7 days have elapsed since the purchase date.

The claim for refund may apply only to the primary (first) IOGenie subscription.

If you purchased additional subscription/s in another order, no refund will be issued.

Your refund may be issued only once. If you buy another IOGenie subscription at a later time, it will not be subject to the same refund request.

No refund will be issued in case the user has lost its private serial number, which has resulted in loss of data, temporary loss of activation of the product or any other inconveniences for the user.

No refund will be issued in case a user refuses to re-install or re-activate IOGenie Software in the event of the performed upgrade of the operating system on the target device.

No refund will be issued in case a user's target device is not in compliance with the IOGenie Compatibility Policy;

No refund will be issued in case the target device has lost connection with IOGenie subscription due to the absence of Internet access, factory reset or update to the latest operating system version.

IOGenie for Windows:

No refund can be issued to a user in case the reasons for a refund are completely beyond IOGenie control. They include, but are not limited to:

a target computer is not owned by a user or a user did not received a consent of a target computer owner to install the IOGenie Software;

a target computer runs an unsupported operating system. Click here to check compatible operating systems.

a user does not follow the installation guidelines received from our customer support team via email or telephone call;

a user does not accept technical assistance;

a user intended to use IOGenie Desktop on more than one target computer after purchasing one subscription plan;

personal reasons (I've changed my mind, I've made a purchase by mistake, Software was not used, etc.);

no access to a target computer;

a target computer does not have an Internet connection;

a user's target computer is not in compliance with the IOGenie compatibility requirements;

IOGenie Software was damaged by anti-virus software or by a target device's owner;

a target computer has lost connection with IOGenie subscription due to the absence of Internet access, factory reset or update to the latest operating system version.

IOGenie for Android:

No refund can be issued to a user in case the reasons for a refund are completely beyond IOGenie control. They include, but are not limited to:

a target phone is not owned by a user or a user did not receive a consent of a target phone owner to install the IOGenie Software;

a target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);

the carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of IOGenie Software;

update of operating system of a target phone;

a target phone was reset to original factory settings;

a user does not follow the installation guidelines of our customer support team via email or telephone call;

a user does not accept technical assistance;

a user does not have a physical access to a target phone or has forgotten the password to unlock it;

a user did not receive the data that had been saved on a target phone before IOGenie was installed on it;

a target device runs unsupported operating system. The following operating systems are NOT supported: Symbian, Windows Phone, Windows Mobile, BlackBerry or Bada. Click here to learn more about Compatibility Policy.

a user intended to use IOGenie for Android on more than one target device after purchasing one subscription plan;

personal reasons (I've changed my mind, I've made a purchase by mistake, Software was not used, etc.);

a user is either unable or does not want to root android device to utilize advanced features;

a user's target phone is not in compliance with the IOGenie compatibility requirements;

IOGenie Software was damaged by anti-virus software, target device's owner or other services;

Subscription Prolongation

Non-refundable

Upgrades / Downgrades

No refund will be issued for Upgrades or Downgrades to or from IOGenie subscription plans.

Refund Procedure

You are required to send your refund request to IOGenie Billing Department.

The refund decision shall be made up to three business days.

In case of the refund issuance please note that per each transaction 10% will be deducted from the refunded amount as fees charged by banks and payment processing companies.

Chargeback Related

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us.

Account's reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).

Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement as IOGenie*XXXX.

Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you.

Our reinstatement fee currently set at $29 (US Dollars).