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Frequently Asked Questions

How do I purchase IOGenie products online?

After you have decided to purchase, go to the purchase page. Click the Buy Now link for the product and subscription you would like. Follow the steps and enter the required information to purchase online. We accept the following payment methods: Visa, Mastercard, Visa Check Card, Eurocard, Diners Club, American Express, JBC, Discover/Novus, PayPal, Wire transfers, Carte Bleue, Alipay, Giropay, iDEAL, WebMoney and more. After your order completes, you will receive an email containing a link to download your software and instructions for installation.

Do you provide technical support?

Yes. After your purchase you will receive your software product with step-by-step instructions, lifetime updates and online support. In the rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.

How do I cancel my subscription?

You can cancel your subscription by submitting a support ticket. Be sure to include the email address you used to purchase and your order number, along with a short note requesting cancellation. The subscription will then be cancelled and you will receive verification via email. Once you cancel your subscription, your IOGenie product will be downgraded a free version or trial version.

Do you provide software updates?

Yes. As long as you have a valid IOGenie subscription, you will receive the latest upgrades to the software free of charge. We usually announce any software updates through your product's update checking feature.